FAQ

Acronym for “frequently asked questions”. All those answers that reading the texts of the site may not emerge so easily, but which are very useful tools for those who are trying to get to know us.

We have collected them on this page, carefully reading the reviews of our guests but first of all listening to the daily requests here at the hotel.

This section of the site, in fact, will be constantly updated with the aim of not leaving any questions unheard.

PARKING: HAVE YOU PARKED IN THE HOTEL?

Yes, we have a private parking for the hotel. Indeed 2. A car park with independent access reserved for guests of the Balance and Green rooms, who have this benefit included in the stay.

Then there is the main car park. Compared to the average of other hotels we can offer several parking spaces, almost 2 for every 3 rooms.

In some periods it happens not to find it free, or to be forced to a few more maneuvers to get around, but if it happens the area surrounding the hotel offers comfortable free alternatives.

DO YOU ACCEPT ANIMALS IN THE HOTEL?

No, we do not accept animals, not even small dogs. We love animals and we know that they are often polite and clean, but we don't want anyone's living room to be disturbed. Especially for a matter of hygiene and cleanliness, because even expecting the best from our staff, cleaning a room after the passage of an animal deserves a specific treatment that we are not always able to guarantee.

L'HOTEL HA ZONE PER FUMATORI?

In our rooms you can NOT smoke. All have balconies, so we believe that space can be adequate and comfortable. The smell of smoke can be very annoying to guests who occupy the room after a smoker, and for specialists who may be our cleaning treatments, completely cleaning up an enclosed area is not easy.

From the bar you can go out to smoke on the veranda, while there is no prohibition in the pool. And given the space available, we believe no one can happen to be against their will in close contact with a smoker.

COM'È ATTREZZATA L'AREA PISCINA?

In the pool garden there are sun loungers. Deliberately without cushions, since pre covid times, because a seat of that type cannot meet the hygiene and cleanliness standards that we want to guarantee.

We provide towels, which can be requested at the reception.

In the pool area there are no games for children or adults (except for a ping pong table), because our philosophy would like everyone, young and old, to find a protected and peaceful corner in this area. The garden is large, so much so that it is usually customary to move the beds where you like best. There is therefore a way to find privacy even for those who do not necessarily want to just rest.

THERE ARE NO PHOTOS OF CHILDREN ON THE SITE. DO YOU ACCEPT ADULTS ONLY?

Absolutely not, God forbid. Children are one of the greatest joys in life, they have contagious smiles, they color the days.

Here, cots for the little ones are free, we have various discounts up to the age of 14, a changing table in the bathroom on the ground floor, a stack of high chairs in the restaurant and a staff always available to change the menu.

We simply have a certain philosophy and to fully take care of hospitality, as we expect from ourselves, we must be consistent with our service. Not all families with children look for the mini club, trampolines and video game room.

Location
LOCATION