FAQ

Dear Guests , how many questions will you have right now? No wonder, we also had them and for this reason we are following all the rules to ensure all necessary safety measures. Meanwhile we are ready to answer your questions  using both direct dial telephone or whatsapp-chat or by e-mail.

First of all, when you re-open?

Happy to tell you on 18 june . Through our website you can find the booking-online sistem already activated with a lot of new advantages. Direct booking guarantees you a late check out and no penalty for cancellation made until evening before your arrival . We have created new 3 offers: for early bookings, over five nights stay bookings and for immediate payment upon booking

What limits will we find?
None,hopefully. Where some restrictions are required by the health department that modify our services we decided to increase the quality. For example during breakfast time , the new hygiene measures no longer allow self service from buffet. Well, we have extended the breakfast time a bit longer and also added some extra hot food.
By the way, you’ll always find  fresh-home made bread from Chef Michele.
Bar, Restaurant and swimming-pool everything like before?

Not like we used to , but of course without limits.  Luckely we have in large spaces our strenght , then it was enough to remove some chairs and some tables to adapt the Restaurant in a safe area. Same regarding Bar Bistrot where the seats are many and spaced. As well as in the swimming-pool , our garden is quite spacious to permit everyone intimate and isolated  spaces

And what about rooms? Is it true that we cannot use the air conditioning system?

No, this is not true. Be assured, we sanitize the cooling system’s filters as well as we take care to sanitize always the rooms using  new hygiene measures with ozone. Your safety is our main concern.

How does it work with the mask in Italy?
In our region Trentino , at present, mask is obligatory in all public places where you can meet other people.
Other 2 important hygiene measures are: always keep your hands clean, avoid crowds of people, obviously except if they are a family though.
Here in Hotel we’ll provide some equipment that will help you to follow the safety protocol, so don’t worries it’s not a big deal.
What kind of holiday will it be in the times of Covid-19?
Our area is really extended, it offers many different opportunities. Surely for those who love to spend time lying on the beach well, better have some more attention because it will be a crowded area, so you have to respect the distances , but being for us fresh air and winds a strong points we think there’s no safer place to come!
Pathways,old towns with pedestrian ways, cycling routes, restaurants with outdoor service……we can continue to do everything without running the risk but of course we have to be a little more careful than before.

How many questions will you have right now?